To complete and uphold all listed responsibilities to the high standards of Leslie’s Cleaning Service.
To adhere to a high standard of professional appearance, demeanor, character, and values as specified in Leslie’s Cleaning Service Mission and Standards.
Mission and Standards
Mission
The mission of Leslie’s Cleaning Service is not only to provide personable and thorough cleaning service to all our clients, but also to be a light to those around us by developing good, lasting, and impactful relationships with our community. We strive to do this with our perfectionist standard of service through attention to detail and walking the extra mile in every relationship both private and public.
Standards
Must be in the proper work attire at all time (uniform, waterproof athletic shoes, or standard athletic shoes)
Must have all hair styles, makeup, facial hair must appear natural and perfume products must be low impact to surroundings.
Must have all tattoos covered.
Must be personable and socially approachable beyond standard greetings at all times with clients, public, and staff while in uniform.
Must be honest, trustworthy, compassionate, and patient in actions and conversation.
Physical and Visual Responsibilities
Lifting, carrying, loading, and repetitive use of cleaning supplies and equipment from 1 to 40lbs for a long period of time.
Be able to enter, exit, and travel in vehicle between jobs and be on feet for a long period of time.
Be able to perform services in calm, fast, and timely manner according to job specific standards set forth by management
Safely cleaning, scrubbing, and handling mold, lime scale, soap scum, bugs, dirt, animal and human by products including but not limited to trace urine, trace feces, hair, and dust.
Safely disinfect, clean, scrub and dust on, above, beneath, behind, inside and around objects including but not limited to toilets, sinks, showers, bathtubs, floors, vertical and horizontal surfaces, window blinds, ceiling fans.
Carefully washing dishes, changing bedding, making beds, emptying trash cans.
Carefully picking up, organizing, moving furniture, and tidying up rooms and spaces while being mindful of potentially fragile objects.
Crouching, climbing, bending over, crawling and other athletically demanding positions of the body in tight spaces to be able to reach and clean inconspicuous areas including but not limited to ceilings, underneath furniture, behind furniture, hanging decorations, insides of showers, bathtubs, vertical and horizontal surfaces.
Using fine motor skills of the body to navigate tight spaces while handling, moving and cleaning fragile objects.
Navigating wet and slippery surfaces including but not limited to wet floors, showers, and bathtubs.
Organizing, maintaining, and restocking cleaning supplies of vehicle cleaning storage and cleaning toolbox.
Safely and properly use cleaning devices and tools including but not limited to vacuums, steam mops, brooms, dust mops, wet mops, scrub brushes, scrub sponges, dusting tools, water sprayers, squeegees, fabric towels, paper towels, scrapers preventing damage or harm to tools and clients possessions.
Safely and properly use cleaning chemicals including but not limited to bleach, disinfectants, mineral acids, foam cleaners, aerosols, polishes, ammonia-based products ensuring safety for self, staff, client’s person and possessions and public.
Be able to change shoes upon entering and leaving a client’s residence.
Must not come into work sick to prevent the spread of germs and viruses to clients and staff.
Must be able to pay attention to detail and visually see small particles including but not limited to smears, dust, residue, fluids, hairs, dirt.
Education/ Communication/ Mental Requirements
Must be able to exercise common sense and reasoning
Must be able to speak English.
Be able to communicate effectively and coherently with staff, clients and public calmly and without emotional expressions including but not limited to anger, frustration, impatience, defiance and disagreence.
Be able to follow written or oral instructions, directions, and training from management and clients calmly and without emotional expressions including but not limited to anger, frustration, impatience, defiance, and disagreence.
Observe safety regulations and procedures established by management.
Attend and constructively contribute to meetings and other forms of communication with staff giving feedback on matters including but not limited to relationships with clients, relationships with staff, defects in cleaning process and equipment, promotions and marketing, improvements to service.
Work well and calmly with others as a team to accomplish a task.
Maintain confidentiality of staff and client information including but not limited to persons, possessions, addresses, emails, and phone numbers. Entering into permitted areas only and respecting private spaces including but not limited to drawers, cabinets, closets, dressers, bags.
Environment Expectations
Able to be in the presence of animals including but not limited to dogs, cats, hamsters, rabbits.
Be in the presence of fumes, smells, chemicals, solutions, water, particles and trace residue including but not limited to, cleaning chemicals, pets, mold, mildew, dirt, smoke, dust, human and animal feces and urine, soap scum, hair.
Be able to be under private surveillance cameras of client’s premises while performing services.
Pressure, motivation, and being timed while working.
Time, Hours, Scheduling.
Must have flexible schedule Monday through Friday.
Regular punctual attendance.
Part time hours ranging from 1 to 8 hours a day on scheduled days.
Must be able to fill in for other staff on short notice in the event of unexpected circumstances including but not limited to sickness, death, termination of employment, change in client scheduling.
Must be able to work certain holidays including but not limited to Independence Day, Valentine’s day, Presidents day, New Year’s Eve/day, Halloween, Veterans day.
Must be able to work as a mobile workforce and be able and willing to meet fellow employees at public places which often requires you to leave your personal vehicle at such public places.
To complete and uphold all listed responsibilities to the high standards of Leslie’s Cleaning Service.
To adhere to a high standard of professional appearance, demeanor, character, and values as specified in Leslie’s Cleaning Service Mission and Standards.
Mission and Standards
Mission
The mission of Leslie’s Cleaning Service is not only to provide personable and thorough cleaning service to all our clients, but also to be a light to those around us by developing good, lasting, and impactful relationships with our community. We strive to do this with our perfectionist standard of service through attention to detail and walking the extra mile in every relationship both private and public.
Standards
Must be in the proper work attire at all time (uniform, waterproof athletic shoes, or standard athletic shoes)
Must have all hair styles, makeup, facial hair must appear natural and perfume products must be low impact to surroundings.
Must have all tattoos covered.
Must be personable and socially approachable beyond standard greetings at all times with clients, public, and staff while in uniform.
Must be honest, trustworthy, compassionate, and patient in actions and conversation.
Physical and Visual Responsibilities
Lifting, carrying, loading, and repetitive use of cleaning supplies and equipment from 1 to 40lbs for a long period of time.
Be able to enter, exit, and travel in vehicle between jobs and be on feet for a long period of time.
Be able to perform services in calm, fast, and timely manner according to job specific standards set forth by management
Safely cleaning, scrubbing, and handling mold, lime scale, soap scum, bugs, dirt, animal and human by products including but not limited to trace urine, trace feces, hair, and dust.
Safely disinfect, clean, scrub and dust on, above, beneath, behind, inside and around objects including but not limited to toilets, sinks, showers, bathtubs, floors, vertical and horizontal surfaces, window blinds, ceiling fans.
Carefully washing dishes, changing bedding, making beds, emptying trash cans.
Carefully picking up, organizing, moving furniture, and tidying up rooms and spaces while being mindful of potentially fragile objects.
Crouching, climbing, bending over, crawling and other athletically demanding positions of the body in tight spaces to be able to reach and clean inconspicuous areas including but not limited to ceilings, underneath furniture, behind furniture, hanging decorations, insides of showers, bathtubs, vertical and horizontal surfaces.
Using fine motor skills of the body to navigate tight spaces while handling, moving and cleaning fragile objects.
Navigating wet and slippery surfaces including but not limited to wet floors, showers, and bathtubs.
Organizing, maintaining, and restocking cleaning supplies of vehicle cleaning storage and cleaning toolbox.
Safely and properly use cleaning devices and tools including but not limited to vacuums, steam mops, brooms, dust mops, wet mops, scrub brushes, scrub sponges, dusting tools, water sprayers, squeegees, fabric towels, paper towels, scrapers preventing damage or harm to tools and clients possessions.
Safely and properly use cleaning chemicals including but not limited to bleach, disinfectants, mineral acids, foam cleaners, aerosols, polishes, ammonia-based products ensuring safety for self, staff, client’s person and possessions and public.
Be able to change shoes upon entering and leaving a client’s residence.
Must not come into work sick to prevent the spread of germs and viruses to clients and staff.
Must be able to pay attention to detail and visually see small particles including but not limited to smears, dust, residue, fluids, hairs, dirt.
Education/ Communication/ Mental Requirements
Must be able to exercise common sense and reasoning
Must be able to speak English.
Be able to communicate effectively and coherently with staff, clients and public calmly and without emotional expressions including but not limited to anger, frustration, impatience, defiance and disagreence.
Be able to follow written or oral instructions, directions, and training from management and clients calmly and without emotional expressions including but not limited to anger, frustration, impatience, defiance, and disagreence.
Observe safety regulations and procedures established by management.
Attend and constructively contribute to meetings and other forms of communication with staff giving feedback on matters including but not limited to relationships with clients, relationships with staff, defects in cleaning process and equipment, promotions and marketing, improvements to service.
Work well and calmly with others as a team to accomplish a task.
Maintain confidentiality of staff and client information including but not limited to persons, possessions, addresses, emails, and phone numbers. Entering into permitted areas only and respecting private spaces including but not limited to drawers, cabinets, closets, dressers, bags.
Environment Expectations
Able to be in the presence of animals including but not limited to dogs, cats, hamsters, rabbits.
Be in the presence of fumes, smells, chemicals, solutions, water, particles and trace residue including but not limited to, cleaning chemicals, pets, mold, mildew, dirt, smoke, dust, human and animal feces and urine, soap scum, hair.
Be able to be under private surveillance cameras of client’s premises while performing services.
Pressure, motivation, and being timed while working.
Time, Hours, Scheduling.
Must have flexible schedule Monday through Friday.
Regular punctual attendance.
Part time hours ranging from 1 to 8 hours a day on scheduled days.
Must be able to fill in for other staff on short notice in the event of unexpected circumstances including but not limited to sickness, death, termination of employment, change in client scheduling.
Must be able to work certain holidays including but not limited to Independence Day, Valentine’s day, Presidents day, New Year’s Eve/day, Halloween, Veterans day.
Must be able to work as a mobile workforce and be able and willing to meet fellow employees at public places which often requires you to leave your personal vehicle at such public places.
Team Leader Responsibilities
Must be able to survey jobsites to ensure that all jobs are completed to the standards of Leslie’s Cleaning Service
Must be able to ensure jobs are being completed on time and as scheduled.
Must be able to positively motivate and lead cleaning service team.
Must be able to handle money and other forms of payment, including, but not limited to collecting cash payments, collecting checks, making deposits.
Must be able to transfer company vehicles to other Team Leaders to ensure completion of all jobs.
Must be able to keep company vehicles safe and maintained at personal home as needed.
Must be able to safely operate company vehicle safely in poor climate conditions including, but not limited to rain, ice, snow.
Must be able to analyze jobsites and make decisions that serve in the best interest of Leslie’s Cleaning Service.
Must be able to hold team members accountable to the high standards of integrity, compassion, and all other standards of Leslie’s Cleaning Service.
